We're here every step of the way — quick questions, technical guidance, or feedback. Our support team is ready.
Our promise
Behind every booking is a moment that matters. We've built support that's fast, fair, and genuinely human — for both clients and creative professionals.
Fast responses
We aim to respond to all queries within 24 hours on business days.
Fair resolution
We work with both clients and professionals to reach fair outcomes quickly.
Real people
You'll speak with support staff who know the platform and genuinely care.
Continuous improvement
Your feedback directly shapes how we improve CreatesCo for everyone.
Get in touch
Chat with us
Reach our support team directly for booking questions, technical help, or general enquiries.
Email support
Send us a detailed message and we'll get back to you within 24 hours on business days.
File a grievance
If you're experiencing an issue with a booking, our team will investigate and mediate promptly.
Quick links