Privacy Policy

Introduction

This Privacy Policy describes how CreatesCo and its affiliates (collectively "we", "our", "us") collect, use, share, protect, or otherwise process your personal information/data through our website createsco.com (here in after referred to as the “Platform”).

Please note that you may browse certain sections of the Platform without registering. We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product terms, and to be governed by the laws of India, including but not limited to laws on data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us. Information we may collect includes but is not limited to: name, date of birth, address, telephone/mobile number, email ID, proof of identity or address, and sensitive information such as bank account details, payment instrument information, or biometric data, as per applicable law. You may choose not to provide certain information, though this may limit your ability to use specific services. We may also track your behaviour, preferences, and transactions on the Platform, as well as collect aggregated analytical data.

Usage of Information

Your personal data is used to provide services, assist sellers/business partners, enhance customer experience, resolve disputes, troubleshoot issues, inform you of offers, customise your experience, and protect against fraud or misuse. We may also use your data for marketing research, analysis, surveys, and compliance with applicable laws.

Sharing of Informattion

We may share your data with affiliates, sellers, business partners, logistics providers, payment service providers, and government authorities (when legally required). Sharing may be necessary to provide services, comply with obligations, enforce terms, or protect users’ rights and safety.

Security Measures

We adopt reasonable security practices to protect your information from unauthorised access, misuse, or disclosure. However, transmission over the internet has inherent risks beyond our control. Users are responsible for safeguarding login credentials.

Data Retention & Deletion

You may delete your account through profile settings or by contacting us. However, deletion may be delayed in case of pending claims, grievances, or services. Data is retained only for as long as necessary under law, though anonymised data may be used for research and analytics.

Your Rights

You may access, update, or rectify your personal data directly on the Platform. You may withdraw consent by contacting the Grievance Officer at the details provided below, though withdrawal may affect access to services.

Consent

By providing information, you consent to collection, storage, processing, and sharing as per this Privacy Policy. If you share data of others, you confirm that you have authority to do so.

Changes to Policy

We may update this Privacy Policy periodically. Significant changes will be notified in compliance with applicable laws.